The Fine Print

Terms and conditions for travel passes marketed by, and travel with, Stray (Asia) Ltd.

01. The points on this website make up all of the terms of contract between Stray (Asia) Ltd (‘Stray or us/we’) and the customer.

02. Stray’s passes are valid for travel once in one direction for the route identified only.

03. Stray’s passes are valid for 12 months from the first day of travel (subject to any normal visa restrictions).

04. Failure to meet a reserved departure will result in the cancellation of that travel day. Any subsequent travel reservations will be left as open-dated, so you must re-book online to reserve your seats.  Failure to meet a reserved train departure in Thailand will result in the passenger paying for these sectors on their next desired departure date

05. Stray passes are only valid for the person whose name they were originally issued for and are non-transferrable. You will be ID checked.

06. Cancellation. For cancellation of open dated passes or 48 hours outside a confirmed departure date the fee is 25%. Within 48 hours of a confirmed departure date the fee is 50%. After you have commenced travel, passes are nonrefundable or transferable.  For cancellation of any train sector the fee is 100% unless given at least one week's notice.

07. Stray may vary any fares, routes, activities, transport modes, number of departure days, departure times, without notice and at its discretion – because of the nature of our product and the environment in which we operate.

08. Stray is not a common carrier and therefore can refuse to carry a person whose behavior is detrimental to the enjoyment of the group. By travelling with Stray you agree to accept the authority of the driver/guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs from that point.

09. Travel agent vouchers or emailed pass confirmations must be exchanged for the correct Stray ticket for your travel sectors. This can be done at Stray’s offices in Bangkok, Vientiane and Luang Prabang or with your guide at any other point. You can rebook sectors online at straytravel. asia. We recommend your 1st travel day should be booked/confirmed 1 week prior to departure. Sector bookings need to be made before 5pm on the day prior to departure to show on the guide’s lists.

10. Published times and itineraries. Stray will endeavour to adhere to published/stated departure, arrival and general travel times but sometimes we end up doing other stuff so will not be liable for any failure to meet those times. We do make a concerted effort to ensure the accuracy of our brochure and web content however we cannot be held responsible for any error or unintentional misrepresentation that may occur.

11. Stray will not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, or delay in, any departure howsoever caused.

12. While all care will be taken, Stray will not be held liable for any sickness or injury to any customer or any damage to or loss of any property while they are utilising any of the services which Stray provides or markets.

13. Where the services of another operator are provided for in the “pass” it is agreed and understood that Stray is acting only as an agent for the passengers to arrange such services and accepts no responsibility whatsoever for any default of the operator.

14. Stray accepts no responsibility for any independently operated activity you choose to undertake along the route.

15. Fuel – these are crazy times. We have got the most fuel efficient buses to minimalise our use but we still reserve the right to put in place a fuel surcharge in addition to the pass price (at any time post ticket purchase) if fuel prices increase significantly during the pricing validity. Any surcharge will be payable to the driver on your first day of travel. It will be a maximum of US$30 and will be clearly outlined on www. straytravel.asia if initiated.

16. These terms and conditions apply to the extent that they are NOT inconsistent with or in contravention of any obligation imposed on Stray by Laos/Thailand law.

17. Where a new brochure has been published (as shown by the validity date) it supercedes all older brochures.

18. There is no travel insurance cover included in the price of a Stray pass. Adequate and valid travel insurance is compulsory to travel on Stray. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Stray also recommends that it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you while travelling and produce it on request. Your trip may be cancelled or you may be removed from a tour if you cannot provide proof of travel insurance at any time. We recommend Worldnomads as a good travel option.  Click here for more info.

19. Disputes. Should you wish to raise any issues with your trip – please in the first instance advise your guide of your concern. If your issue is not resolved, please email our Laos office This e-mail address is being protected from spambots. You need JavaScript enabled to view it as soon as reasonably possible, and within 28 days to enable us to research your concern. We will not consider claims made after 28 days. Please supply a postal address if you are emailing us so we can provide a written response.

20. Anything listed in the brochure or on this website as free is not included in the ticket price as it is FREE and non-refundable or transferable, no matter what the circumstances.

21. Stray will wait for a reasonable amount of time at border crossings but if for any reason there is an unreasonable delay (caused by the passenger) then Stray will depart without you and you will have to get the next tour or catch up with the tour you are on at your own time and expense. It is your responsibility to carry a valid passport and appropriate visas while travelling on any Stray services. Please see here for more information on visas.

22. You may have to pay for tuk tuks and other forms of transport in some places to access certain activities. These will be made aware to you by your guides.

23. Unpredictable things can happen in South-East Asia (road slips, crashes, political instability, falling in love with Laos) and we will deal with these as best as possible however no refunds will be given due to unforeseen circumstances.

24. If you are caught with non-prescription or illegal drugs while travelling with Stray in Laos and Thailand, any resulting consequences (incarceration, capital punishment and even death) will result in your pass being nullified (voided). Stray takes no responsibility for passengers taking non-prescription drugs and will refuse to carry anyone carrying illegal drugs.

25. Be aware that some times of the year (particularly during wet season!) rain may penetrate our rooftop luggage storage system and there is potential for your bags to get (very) wet.

26. If you travel on Stray you consent to us using images of you taken while on your Stray trip for advertising and promotional purposes worldwide, royalty-free in any medium. Make your mother proud and become a Stray supermodel!

27. Stray operates an adventurous product and is not suitable for children under the age of 5 years old.  Children aged 5 -16 years of age may travel if accompanied with an adult and must be restrained with a seatbelt or an approved childseat. They are entitled to a 25% discount off the full retail price.  Travellers aged 16-17 can travel unaccompanied if they have a signed parent/guardian consent form (Please email Stray Reservations - This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a consent form).

28. Shaun Johnson is probably the most famous Lao sportsman (and a Kiwi league star) and no one there knows who he is!