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Frequently Asked Questions

Still got some questions? We've prepared some answers to our most frequently asked questions below.


1. About Stray Asia

What's the difference between a Hop-on Hop-off Pass and a Flexi Tour?

A Hop-on Hop-off Pass  is all about providing travellers total flexibility to travel Southeast Asia in a safe, friendly and sociable environment. Stray operates a fully guided travel network through Thailand, Laos, Cambodia, Vietnam and Myanmar. The majority of the network operates on private transport including mini-vans, mid coaches, boats, tuk-tuks (excluding Myanmar which operates on quality intercity coaches). Passes are fully flexible so you can hop-off anywhere and hop back on when you are ready to continue travelling. A fun and knowledgeable Tour Leader will ensure you get more from your trip by offering invaluable insights, local recommendations and assisting with booking accommodation and activities along the way. All accommodation and activities are 'pay-as-you-go' so you only pay for the activities you want to do. 

A Hop-on Hop-off Pass can be upgraded to a Flexi Tour which includes accommodation and activities with the pass. You will get all the benefits of a fully organised guided adventure tour, yet retain the flexibility to hop-off if you wish. A Flexi Tour includes a selection of the top-rated activities in each region to ensure you make the most of your time with minimal stress.

 

 

The majority of our hop-on hop-off tour groups consist of between 10 and 15 people, with a maximum of 24 (including driver and Tour Guides). Having a small group size not only means we can offer a more personalised service, but it also gives us access to more destinations, activity and accommodation options.

Absolutely, that's the beauty of small group travel. You will make friends quickly and your Tour Guide will become a good source of support to you along the way too!

You don’t have to be an athlete to travel with us – all walks and activities are optional and there is something for everyone.

Each hop-on hop-off tour group is accompanied by a Western or Local Tour Leader (or both!) to inform, enthral and entertain you with facts, stories and unbelievable insight into the local culture. They will also book your accommodation and recommend top notch things to do every step of the way. Our guides are consistently one of the most highly-rated features of our trips - just ask any traveller of ours! They will become a good friend and source of support to you.

Western food is sparse outside the main centres so come open-minded about eating local food. At our stops we will recommend tasty restaurants but when you get into local villages and homestays be prepared to eat simple local fare, with maybe the odd wild-card ingredient (which is part of the fun!). Supermarkets are not the norm but we will point out places where you can stock up on food for the day. Depending what you eat, you can spend US$5 - 15 a day on food.

Please note vegetarian meal options may at times be limited for choice but there is always rice, noodles and soups, and excellent fruit and vegetables are plentiful at the local markets.

Yes, we would like to give you 5% off Stray Asia passes - please email reservations@straytravel.co.nz, provide your Stray NZ confirmation/booking number and ask for your unique online promo code. 

If you know which pass you want to book, you can send us a booking request and check availability without paying anything.

 

To do this: Add the pass to your backpack, go to your backpack, select "Booking Request" on the checkout form, and pop your dates in the comments box.

 

One of our reservations team will then confirm whether your date is available and assist with the rest of your booking.

Our average age is late 20s, BUT Stray is not about age, it's a mind set. If you enjoy being active and meeting people you are right for Stray. Read more about who travels with us.

First step - please check with your bank as to whether you have sufficient funds or if there is a block on international transactions.

If your bank says there shouldn't be a problem their end, then send us an email or give us a call.

2. Preparing for your trip

Since visa requirements vary depending on where you’re coming from and where you going, we recommend that you contact the appropriate embassy in your country of origin. For a general overview, you can find information on passports, visas and immigration in the Travel Guides.

Light clothes for the wet season (May – Oct) and something warm for the dry season (Nov – Mar), especially for the north of Laos and Thailand; a good travel medical kit supplied by a doctor (for any inconveniences, dietary or otherwise); your travel insurance details; sunscreen; bug repellent (at least 30% deet content); girls - a sarong for swimming in remote areas, local culture requires modesty; a poncho or light raincoat (it can rain even in the dry season in the north), shoes/trainers for walking, a roll of toilet paper and hand sanitizer is always good, and of course, a sense of adventure!

There is no travel insurance cover included in the price of a Stray pass but adequate and valid travel insurance is compulsory to travel with us. 

Our preferred insurance provide is World Nomads Travel Insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

The short answer is: to comply with Stray's Health and Safety policy. The long answer involves complying with our Health and Safety policy, Thailand's requirements around insurance should any medical emergency occur and the Laos government's legislation relating to travelling on our buses within Laos and crossing borders in Laos. If you require any further information please contact bangkok@straytravel.asia

You don’t need to bring a sleeping bag but a sleeping bag liner/inner is advisable. You don't need to bring a mosquito net but we do recommend getting bug repellant with DEET (35% concentration or higher).

We suggest you bring up to US$25 each day for food and entertainment. 

3. Managing your pass

No, there is no limit. You can hop off at every stop if you want to. 

The bus departs each destination twice a week, so if you hop off, you'll have 3-4 days to explore before you hop back on the next bus. 

You can book online right up until the bus leaves however in the busy season (December - February) we recommend booking 5 days in advance as the buses do fill up. 

Yay you booked!

  1. Within 24 hours after booking, you will be emailed a link to allow you to login and manage your travel plans online. If you do not receive your login link, please email us at support@straytravel.asia
  2. Please login and check we have your correct start date and pick-up location. 
  3. Please complete your Profile with all the necessary fields. 
  4. When you are ready, you will then need to pre-book each leg of your pass so that we know when you want to hop on and off (you are able to change this as you go).

Each departure date is subject to availability. If you are short on time we recommend you book all your travel in advance to avoid disappointment.

Yes, as long as you book your travel accordingly, you are welcome to skip out a section of your pass. For example, our Lot Pass starts in Bangkok but you could start in Chiang Mai (the second destination) if you were already there. 

We recommend you book your departure date at least 1 week in advance to secure your seat, especially if you are starting on a train. Once you’re on the bus 48 hours is usually enough notice. However if you are short on time we recommend you book all your travel in advance to avoid disappointment.

Departure times and pickup locations are listed on the Timetable. You can also see them when you login to your account on our online booking system. Please note we only visit the departure points if we have confirmed pick ups, so you need to let us know where you will be by pre-booking your travel.

You must begin your travel within 12 months of booking, and then all passes are valid for 12 months from your 1st day of travel, subject to visa restrictions.

Please email our reservations team at support@straytravel.asia or give us a call:

 

Thailand: (+66) 2629 2144
Laos: (+856) 71 260 584
New Zealand: (+64) 9 526 2140
Australia: 1300 733 048

4. Accommodation

Accommodation is 'pay-as-you-go' with Hop-on Hop-off Passes and included with Flexi Tours, Adventures and City Arrival Packs. 

For Hop-on Hop-off travellers, your Tour Leader can assist with booking your accommodation each night at Stray's preferred accommodation. Alternatively you have the option to research and arrange your own accommodation. Prices vary depending on location and season but expect to pay US$5-8 for a shared room, around US$28 for a twin or double (up to US$60 for top end private rooms in the main cities). Our preferred accommodation is usually in family operated guesthouses, clean budget hotels and hostels. In some of our more remote village destinations we stay in traditional homestays. 

For Flexi Tours, accommodation is included with the package as per nights specified in your itinerary. Stray does not group un-associated travellers together, therefore if you book a Flexi Tour 'Twin' you will need to book this with a travel buddy. Alternatively you can book a Flexi Tour Single Room.  

For more information, check out our accommodation section.

Your Tour Leader can book your accommodation each night at Stray's preferred accommodation, however you are welcome to make your own plans if you prefer. Stray guarantees a reserved bed for your first night at all of Stray's overnight stops on a no-obligation, pay-as-you-go basis. This saves you the hassle of having to research and pre-book your accommodation before you go. All of Stray's accommodation has been vetted to ensure the best value in terms of cleanliness, comfort, location and price. 

Twins and double rooms are available at almost every overnight stop except for our homestays. In busy periods these may need to be booked in advance but your Tour Leader can help you with this.