Laos-Cycle-Tour-Stray-Asia
Home. Travellers Info » Terms and Conditions

Terms and Conditions

Terms and conditions for travel marketed by, and travel with, Straysia Ltd.

Standard Terms and Conditions

  1. These points make up all of the terms of contract between Straysia Ltd ('Stray' or 'us/we') and the customer (‘passenger/you’).
  2. Stray Asia products are operated by Straysia Ltd (“Stray Asia”).
  3. Prices: All prices are in USD and include tax. Prices listed on Stray's website may be rounded. The final amount charged may be +/- $0.50 of the advertised price.
  4. Stray passes and tours are only valid for the person whose name they were originally issued for and are non-transferrable. Passengers can expect to be Photo ID checked.
  5. Behaviour: Stray is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Stray you agree to accept the authority of the Tour Leader and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a Tour Leader requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs from that point.
  6. Published information: Stray will endeavour to adhere to published/stated departure, arrival and general travel times however on occasion, external and unpredictable events may prevent us from meeting  these times. In these scenarios Stray is not liable for any loss or damage arising out of, or consequentially upon, any abandonment of, or delay in, any departure.  We make a concerted effort to ensure the accuracy of our brochure, app and web content however on occasion details may vary. Liaise with your Tour Leader or Stray’s reservations team for clarification.  Where a new brochure has been published (as shown by the validity date) it supersedes all older brochures.
  7. Sickness & injury: While all care will be taken, Stray will not be held liable for any sickness or injury to any customer.
  8. Visas: It is the passenger’s responsibility to carry a valid passport and appropriate visas while travelling on any Stray services.
  9. Travel Insurance requirements: Travel insurance is not included with Stray passes or tours. Adequate and valid travel insurance is compulsory to travel on Stray. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Stray also recommends that it covers cancellation, curtailment and loss of luggage and personal effects. You must provide Stray with your travel insurance details prior to departure and carry your policy information with you while travelling and produce it on request. Your trip may be cancelled or you may be removed from a tour if you cannot provide proof of travel insurance at any time. We recommend World Nomads as a good backpacker travel option because they cover a range of activities and adventure sports. 
  10. Where third party operator services are included in Stray's passes/tours, Stray will make every endeavour to ensure the operator meets their obligations in the delivery of the service. If the Operator fails to deliver on their obligations Stray will seek a fair and reasonable resolution, which may result in a partial or full refund. If the expected level of service or inclusions have been misrepresented by the ‘booking agent’, the passenger will need to address their concerns directly with their agent.  Stray takes no responsibility for any act of neglect by any company whose services are used as part of your trip including but not limited to, activity and accommodation providers.
  11. Stray accepts no responsibility for any independently operated activity a passenger chooses to undertake while travelling with Stray.
  12. Illegal activity: If passengers are caught with non-prescription, illegal drugs or partaking in illegal activities while travelling with Stray, any resulting consequences (incarceration, capital punishment and even death) will result in the passengers Stray pass/tour being nullified (voided) without refund. Stray will refuse carriage and will take no responsibility for passengers partaking in illegal activities.
  13. Images and video: On occasion, Stray conducts photo and video projects for the purposes of promoting its products and services. Passengers on these trips will be given the option to opt out of any such activities. Passengers are to advise their Tour Leader should they wish to be excluded. If you do not opt out you are consenting to Stray using the images taken whilst on your Stray trip for advertising and promotional purposes worldwide, royalty-free in any medium.
  14. Deposit payments: A deposit of 20% of the total product value is required upon booking. Full payment is required within 6 months of the booking or a minimum of 14+ days prior to departure (whichever comes first).  If the full payment is not received in the designated time frame, Stray reserves the right to release any existing booking. Deposits are non-refundable and non-transferable. 
  15. Promotions with free inclusions or value-adds: A value added product (which could be a tour, pass, accommodation, activity or good) is a product which is included free of charge with the purchase of another Stray product. Value-added products cannot be sold, transferred to another traveller’s name, exchanged for a refund or an alternative product. If a traveller is unable to redeem the value-add product within 12 months of the original purchase it is forfeited. Once travel has commenced, Stray's standard cancellation policy applies and neither of the bundled products is subject to a refund. If a promotion has bespoke terms or conditions for a free or value-added offer (e.g. travel date restrictions) these will supersede our standard conditions.
  16. Competitions and Prizes:  Stray products included as part of a competition or prize pack cannot be exchanged for cash, sold or transferred. Products must be redeemed within 12 months of the announcement or within a specific time frame if stated in the competition/prize terms, or the prize will be forfeited. These generic terms apply unless a variation is specified in the competition's terms.
  17. Privacy: When purchasing a Stray product you will only be contacted by Stray (using the email supplied at the time of booking) with information directly relating to the supply of the product or service you have purchased. These types of communications include booking confirmations, pre departure information and service updates before, during or after travel. Unless you have opted-in to receive other types of communications from Stray (ie. general news, offers etc) you will not be contacted by Stray. You can opt out of Stray communication by emailing us at [email protected] or by using the unsubscribe link in the footer of our emails. Please note, if you do so, we will not be able to communicate with you about any service or trip updates and it becomes your responsibility to communicate with Stray.  View Stray's Privacy Policy.
  18. Disputes: Should you wish to raise any issues while you are travelling – please advise your Tour Leader of your concern in the first instance. If your issue is not resolved, please email our Feedback team [email protected] as soon as reasonably possible, and within 28 days to enable us to address your concern. We will not consider claims made after 28 days. Please provide a valid email address so we can provide a written response.
  19. Law: These terms and conditions apply to the extent that they are NOT inconsistent with or in contravention of any obligation imposed on Stray by Laos/Thailand/Cambodia/Vietnam/Borneo/Bhutan law.
  20. Dietary: Where meals are included in the itinerary, some special dietary requirements can be catered for, but must be requested at the time of booking.
  21. Children: Stray Asia products are not suited to children under 12 years. Those aged 12 – 17 years may travel if accompanied by a parent or legal guardian. They are entitled to a 15% discount off the full retail price of Freestyle Tours and 25% off the full retail price of Freestyle Passes based on their age at the time of commencing travel (not booking). No further discounts or child rates apply for Arrival Packs and Journeys products. Accommodation with children: Please note, most accommodations will request that children and their parent/guardian book a private room (as opposed to sharing with other guests on the trip). This is to ensure the comfort and safety of both parties.
  22. Luggage: Luggage must be limited to one backpack, bag or case per person with a maximum weight of 15kgs as our buses have limited storage space. You may also travel with a daypack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray does not take any responsibility for any any damage to, or loss of, any property or personal effects under any circumstances while passengers are utilising any of the services which Stray provides or markets.
  23. Fuel: We have got the most fuel-efficient buses to minimise our use but we still reserve the right to put in place a fuel surcharge in addition to the product price (at any time post ticket purchase) if fuel prices increase significantly during the pricing validity. Any surcharge will be payable to the Tour Leader on your first day of travel. It will be a maximum of US$30 and will be clearly outlined online if initiated.
  24. Water safety: During your Stray trip there are options to be involved in swimming or water based activities independent of Stray and its partners. It is the passenger’s sole responsibility to determine if he or she is qualified and capable of participating in any water activity, and he or she chooses to participate at their own discretion.
  25. Fitness: Our tours are active so a reasonable amount of fitness is required. We undertake walks throughout the day to break up travel days.  If you have any concerns regarding your suitability for any of our tours, please discuss this with our reservations staff before booking.

Freestyle Passes & Tours

Stray’s standard terms and conditions outlined above apply. The below terms are in addition to our standard terms and unique to Freestyle Passes and Tours.

  1. Validity: Stray’s Freestyle Passes and Tours are valid for 12 months from the first day of travel (subject to any normal visa restrictions). The pass must be activated within 12 months of purchase. Stray’s Freestyle Passes and Tours are valid for travel once in one direction for the route identified only.
  2. Failure to meet a reserved departure will result in the cancellation of your booking on that travel day and any subsequent booked travel dates. You must re-book online to reserve your seats.
  3. Minimum numbers: Some sectors may require a minimum number of passengers to operate. In circumstances where minimum numbers are not reached an alternative option will be offered or a refund proportionate to the cancelled sectors provided. Passengers will be notified by email at least 48 hours in advance of such changes.
  4. Cancellations: If you cancel your pass or tour a cancellation fee will apply. See Stray's Cancellation Policy.
  5. Changing a start date: If you purchased a Stray pass or tour with 'travel anytime conditions’, you can change your start date to any available date within 12 months of the original booking.   If you purchased a pass on promotion for a specific travel date (or travel period) and wish to change to a start date outside of the promotional terms, you can do so provided it is within 12 months of the original purchase. If the rate of the new departure is more than the original rate paid, you will be required to pay the difference. If the rate of the new departure date is less, any due rebate would be calculated as the difference less the applicable cancellation fee on the original booking.
  6.  Third Party Sectors: Some sectors are operated by third parties. These sectors are: Ayutthaya to Chiang Mai, Bangkok to Siem Reap, Vientiane to Bangkok, Dont Det to Bangkok, Siem Reap to Bangkok, Phnom Penh to Ho Chi Minh. Bookings must be finalised 72 hours prior to travel so a ticket can be issued.  If you fail to meet these departures, change your booking, or cancel within 72 hours you will forfeit travel on this sector on this sector (100% cancellation fee). Stray can assist with rebooking these sectors however the cost of re-issued tickets are at the passengers own expense.
  7. Changing to an alternative Pass/Tour:  If you wish to change to an alternative Stray pass/tour, you may do so provided the original booking and has been paid for in full. If you are upgrading to a higher value pass, you will be required to pay the difference. If you are downgrading to a lower value product, any due rebate would be calculated as the difference less the applicable cancellation fee on the original booking.
  8. Itinerary changes: Stray may vary routes, activities, transport modes, number of departure days, departure times at its discretion – due to the nature of our product and the environment within which we operate. However if Stray cancels a trip departure or part-thereof, the customer will be offered an alternative option or alternative travel date. If the alternative does not suit the passenger a refund will be made available (or pro-rata if only a portion of a trip is cancelled). If a trip is cancelled due to an external event outside of Stray’s control (extreme weather, natural disaster, political unrest etc.) an alternative date will be offered otherwise standard cancellation fees apply. Travel insurance is compulsory to travel with Stray and customers should ensure their policy covers them for protection against unpredictable events.
  9. Border Crossings: Stray will wait for a reasonable amount of time at border crossings but if for any reason there is an unreasonable delay (caused by the passenger) then Stray will depart without the passenger who will be required to travel on the next departing Stray tour or to catch up with the current tour at your own time and expense.
  10. Optional extra transport costs: You may have to use an additional paid transport services (ie tuk tuks) to access some optional activities available on Stray’s route. The passenger will be made aware of this by their Tour Leader at the time of booking.
  11. Freestyle Tour Inclusions: Included accommodation and activities will be arranged by the Bangkok office or your Tour Leader. If you fail to turn up for booked inclusions/activities you will forfeit the booked activity. Stray can assist with rebooking the activity however this will be at your own cost.
  12. Freestyle Tour Accommodation: The price for Twin-share is based on two passengers travelling together. If you are travelling alone you will be required to book a Single room. Should you choose to hop-off the bus, or to book alternative accommodation during the tour, you are responsible for any additional costs associated with that accommodation. If you fail to arrive for pre-tour accommodation in Bangkok, Siem Reap, Chiang Mai or Ho Chi Minh city then you will forfeit the booked accommodation. Stray can assist with rebooking accommodation however at your own cost.
  13. Accommodation at Homestay: Private rooms will be not be available at the homestays. 

Journeys

Bhutan Explorer Terms and Conditions:

Stray’s standard terms and conditions apply. The below terms are in addition to our standard terms and unique to Bhutan Explorer.

  1. Minimum numbers: 2 people

  2. Maximum group size: 18 people

  3. Visas: All visitors to Bhutan require a visa. After booking your tour you will be required to supply a copy of your passport to Stray, along with the visa fee ($50 USD) at least 45 days prior to departure. Stray will process your visa and your visa acceptance letter will be forwarded to you 7-10 days before departure. You will be required to show your visa before boarding your flight to Paro so please print it out and carry it with you.

  4. Flights: We recommend that you access the services of Stray to book your flights to Paro to coincide with your tour dates and match your visa. After booking your tour you will be sent the option of booking flights with Stray or finding your own. Flights from Bangkok to Paro return cost approximately $800-900 USD. If you choose to arrange your own flights to Paro, you must advise us of your flight details when you submit your passport details for the visa application. Flight dates must exactly match the tour dates and the dates of the visa. If your flight arrives more than 1 hour different to the flight quoted by Stray, you will need to pay $30 USD for a private transfer to Thimphu to meet your group. 

  5. Booking closes: 45 days prior to departure.

  6. Change start date: Changes are permitted up until 30 days prior to departure with no fee.  No changes are permitted within 29 days of departure and cancellation conditions will apply. If you have already arranged flights and visas, you will be subject to flight change fees, and you will need to apply for and purchase a new visa.  You must depart within 12 months of the original booking.

  7. Cancellations must be made with the original booking agent and are subject to Stray's special cancellation policy  for the Bhutan Explorer.  

  8. Dietary requirements and allergies: Any dietary requirements or allergies must be advised upon booking so they can be catered to. Meals are served buffet style. Dairy/cheese is heavily prevalent in Bhutanese cooking.

  9. Accommodation: Standard accommodation is twin-share. Single travellers will be accommodated in twin-share rooms with another traveller of the same sex.

  10. Single/Private room upgrades: You can pay a single supplement for your own room for all nights of the tour excluding the night at the homestay which is twin-share.

 

Borneo Explorer Terms and Conditions:

Stray’s standard terms and conditions apply. The below terms are in addition to our standard terms and unique to Borneo Explorer.

  1. Minimum numbers: 3 people

  2. Maximum group size: 18 people

  3. Change start date: Changes are permitted up until 30 days prior to departure with no fee, subject to availability.  Changes within 29 days of the departure date are subject to standard cancellation fees. You must depart within 12 months of the original booking.

  4. Cancellations must be made with the original booking agent and are subject to Stray's standard cancellation policy.

  5. Accommodation: Standard accommodation is twin-share. Single travellers will be accommodated in twin-share rooms with another traveller of the same sex.

  6. Single/Private room upgrades: You can pay a single supplement for your own room for all nights of the tour excluding the night at the homestay which is twin-share.


Arrival Packs

Stray’s standard terms and conditions outlined above apply. The below terms are in addition to our standard terms and unique to Arrival Packs.

  1. Pricing: In USD and per room (unless otherwise stated).
  2. Included: Arrival transfer to accommodation, accommodation and activities as specified in the itinerary.  
  3. Room Type: Twin Share fare price is based on a maximum of two passengers travelling together. If you are travelling alone you will be required to book a Single Room.
  4. Accommodation alternatives:  If passengers cannot be hosted with the specified accommodation provider, they will be accommodated in an equal or better facility. 
  5. Cancellations are subject to Stray's standard cancellation policy
  6. Arrival Information: Stray Asia requires the following information at least 48 hours before you depart: Full name as per passport, gender, nationality, flight number, flight arrival time (local time), airline.

_____________________________________________________________________

STRAY'S CANCELLATION POLICIES

Standard Cancellation Policy applies for: Freestyle Passes, Freestyle Tours, and Arrival Packs:

Stray will charge the following fees in the event of cancellations:

  • 8+ Days before departure (or open dated): 20% of the fare will be charged 8+ days before departure. 
  • 3 - 7 Days before departure: 50% of fare
  • Less than 48 Hours before departure: 100% of fare - passes/tours are non-refundable and non-transferable.

Cancellations of full passes or tours should be made with your original booking agent who may charge an additional fee. If you booked online please contact [email protected]

 

Special Cancellation Policy: Bhutan Explorer

Stray will charge the following fees in the event of cancellations of the Bhutan Explorer tour:

  • 45+ Days before departure: 20% of fare

  • 0-44 Days before departure: 100% of fare non-refundable and non-transferable.

Flights: Refunds on airfares booked by Stray will be based on actual charges stipulated by the airline plus an additional fee administrative fee of $25 USD

Visas: You cannot change the dates of your Bhutan visa.  There is no refund on cancelled visas.

Cancellations of tours should be made with your original booking agent who may charge an additional fee. If you booked online please contact [email protected]